Language of Destination (LOD)

Mission and Goals - The LOD Committee monitors issues specific to flight attendants on Language of Destination (LOD) status, ensuring that LOD concerns are elevated and addressed. Contact Us: lod@nwaafa.org We're looking for volunteers to serve as Local LOD Committee members! If you're interested, send us a note! You can reach our committee at lod@nwaafa.org ~MEC LOD Chair Jeffrey Ferrer

welcome aboard bienvenue à bord 乗船ありがとうございます نرحب متن welkom aan boord 欢迎搭乘 Willkommen an Bord ยินดีต้อนรับต่างประเทศ benvenuti a bordo bienvenido a bordo приветствуем вас на борту самолета ברוך הבא नाव पर स्वागत bem-vindo a bordo

ATTENTION: ESPAÑOL & PORTUGUÊS

The LOD Committee is excited about the reactivation of Spanish and welcomes the recent addition of Portuguese to the program. Spanish is now anticipated to be the most spoken foreign language among pre-merger Northwest Flight Attendants, with the largest concentration being based in Detroit. Portuguese speakers will be used to support Delta's new Detroit-São Paulo service beginning October 21, 2010.
Flight attendants interested in applying for Spanish, Portuguese, or any languages currently engaged in LOD flying should contact LOD administration at infltlod@delta.com.

PURSER AND LOD COLLABORATION

The Purser and LOD Programs were both created to enhance the level of customer service we provide to our passengers on international flights. The MEC Purser and LOD Committees would like to emphasize the valuable interaction between Purser and LOD flight attendants necessary to continue this quality of service.

If you are the Purser on your flight, take advantage of and utilize the language skills of your LOD flight attendants as you deem necessary. If you believe in-flight announcements in languages spoken by your LOD flight attendants enhance the service that you provide, you may request that they be made. LOD flight attendants' linguistic skills are your tools to achieve a better quality of service.

Also, while cabin positions are bid by seniority, make sure that at least 1 main cabin position (i.e. not galley position) is contractually allocated for at least 1 LOD flight attendant regardless of language. This assures that passengers in all classes of service benefit from this new aspect of our service. If you are the LOD flight attendant on your flight, begin by introducing yourself as the LOD flight attendant during crew briefings, and identifying the language(s) you speak. This simple gesture allows all flight attendants, especially the Purser, an opportunity to acquaint themselves with your skills. On trans-Pacific flights, ask the Purser if announcements in your language (if different from the IFSRs) should be made. In addition, remember that while your service position limits the amount of personal attention to the passengers in your service zone, you are the designated LOD flight attendant(s) of the entire flight. Your role as cultural and language service provider encompasses the entire aircraft.
- Submitted by Purser Committee Vice Chair Kim Evasic and LOD Chair Jeffrey Ferrer